The Tens+ Company greatly regret that HM Customs & Excise require that you pay VAT unless eligible for relief.

If you are eligible for VAT relief you can fill out a small declaration at the check page Step 1, this will successfully remove the VAT from your order on any eligible products, VAT is not removed from any shipping costs.

The VAT relief only applies to supplies for personal use. HM Customs and Excise Notice 701.7: Reliefs for disabled people August 2002 defines this as follows:

3.2.1 What does ‘chronically sick or disabled’ mean?
A person is ‘chronically sick or disabled’ if he/she is a person: with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or who is terminally ill.

4.5.4 Examples of equipment and appliances qualifying for relief:
Transcutaneous electrical nerve stimulator,br>If you are in any doubts as to whether you are eligible to receive goods or services for zero-rated VAT you should consult 701.7 VAT Reliefs for Disabled People, or contact the National Advice Service on 0845 010 9000