Shipping & Returns
By Paul Warburton . Last Updated Friday, 30th June 2023
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
To return an item please:
- Email us at [email protected]
- OR Call us on the telephone between 9am - 3pm, Monday to Friday on 0161 429 7330
Please provide details regarding the item you wish to return and the issue you are experiencing with it.
Once we receive and inspect your return, we will promptly send you an email notification confirming the receipt of the item. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, the necessary processing will be initiated, and the credit will be automatically applied to your original method of payment or credit card within a specified number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, we recommend following these steps:
- Double-check your bank account to ensure that the refund has not been credited.
- Contact your credit card company as it may take some time for the refund to be officially posted to your account.
- Get in touch with your bank, as there may be a processing period involved before the refund is reflected in your account.
If you have completed these steps and have still not received your refund, please don't hesitate to contact us at [email protected] . We will be happy to assist you further in resolving the issue.
Exchanges (if applicable)
We offer replacements for items that are defective or damaged. If you need to exchange your item for the same product, please send us an email at [email protected]
Please ship your product to the following address: Med-Fit UK Ltd
Unit 8, Martel Court
S. Park Business Park
When returning your item, you are responsible for the shipping costs. Please note that shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.
The delivery time for your exchanged product may vary depending on your location.
To ensure the safe and trackable return of your item, we recommend using a trackable shipping service. We cannot guarantee the receipt of your returned item without a tracking number.
If you have any further questions or concerns, please do not hesitate to contact us.